*Sue comes in: "Hans, do you want to say goodbye to Susana? She's going on vacation and would like to say goodbye." Hans jumps up: "Susana, my dear ..." For the next 5 minutes, Hans and Susana say goodbye in tears.
*Susana has been working on the Gurten at the Tapis Rouge restaurant for 18 years.
Joëlle: Where were we? You were talking about your joint successes. Hans, you told about the Pavillon and about the company's development. Patrick, what were the successes for you:
Patrick: Certainly the whole rebuilding and repositioning of Restaurant Gurtners.
Hans: I think the positioning of the Gurten has become much sharper in all areas. That has also shown in the entrepreneurial result.
Patrick: And of course the successful brunch concept. First we had brunch at Tapis Rouge on Saturday and Sunday, then we started offering brunch at Pavillon, then brunches at Uptown, eventually also at Gurtners - why not. And when all locations were occupied, we launched Brunch2Go for the Gurtenwiese.
Hans: If you ask me about the successes, I also have to say how they came about: Before Patrick was there, I often had the feeling that I was the engine up here. In the past, we often didn't manage to implement our ideas consistently. Today, the management carefully considers ideas and only those that fit into the overall concept are implemented.
Joëlle: Wow - that's a lot of joint successes! Despite the hierarchy between you - Hans, you are Patrick's boss after all - you have worked very much at eye level up here, and your collaboration seems incredibly well-rehearsed and harmonious. Was there nevertheless any situation in which one of you had to veto the other to prevent a failure?
Hans: good question *long silence*
Patrick: *thinks long*: I don't remember a veto. But certainly such good discussions about why we're doing something, or whether it's worthwhile, or what it pays into.
Hans: I don't think our collaboration is such that it needs a veto. We were a good complement to each other - Patrick as a strong implementer, as a realizer and I a bit at "umespaziere, ä important Gring mache und verrückti Idee haa" *laughs*. But maybe it takes a bit of both. This has often led to a project being looked at from both sides and Patrick telling me that it could be done, that it would just cost a lot of money, that maybe it didn't have to be done and then I was of the opinion that it had to be done now - the enrichment lay in this mutual challenge and asking questions. That is a very big feature of our collaboration.
Joëlle: Let's go back a bit to your experiences. Hans, you have experienced a lot in your Gurten time. What was the most formative experience you had in your 23 years on the Gurten?
Hans: The most memorable? Hmm... *thinks*. I think it was my birthday party in the pavilion. I turned 50 in 2013 and we celebrated it in 2014 in the brand new pavilion. We created something new there. The celebration was also a coming together of work and life. My family was there, my friends, but also Gurten customers and many employees. This is also emblematic of what the Gurten means to me: a big family.
Joëlle: And what about you, Patrick? In 10 years, you must have had quite a few experiences. What was the most formative for you?
Patrick: Certainly the opening of the pavilion. But also the renovation of the kitchen and the restaurant. The Pavillon took us to a new level, but the kitchen and the restaurant could no longer keep up. Somehow we also managed to reach and maintain a new level of quality that fits the new positioning of the Gurten.